Frequently Asked Questions

Frequently Asked Questions

When will my order be shipped?
Orders are usually processed and shipped within three working days of purchase.

How can I track my parcel?
We will send you a tracking number when your order is shipped.

Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why can't I track my order on the website?

Please note that tracking information will be displayed after 2-5 days after the update.
Therefore, if you can't find tracking information about your package, please try 1-2 days later.

Why is my shipment status not updated?
Your shipment may be delayed for many reasons. Frequent delays can e.g. weather events, customs or backlogs.

What payment methods do you accept?
We accept Paypal, credit card (Visa, MasterCard, Discover and American Express), debit card.

What is your return policy?
If something is wrong with your order (defective product, wrong order, damaged order, etc.), please contact us within 7 days after receiving your order send replacement. Please do not return anything until we have reviewed the case. Our customer service will review the request and send further instructions. gogorilla.shop reserves the right to refuse return requests.
You are responsible for paying your own shipping costs for returning your item. Original shipping costs will not be refunded.
*Cosmetics, lingerie and underwear/shapewear are final sale for hygienic reasons.